Hey Guest.  Log in now(6)
Our Policies
Shipping Policy

Shipment Detail

We would like to advise you to ONLY PLACE ORDER WHEN YOU CAN MAKE PAYMENT WITHIN 36 HOURS.


All orders will be cancelled without any further prior notification via emails or phone calls. Cancelled order will be not reinstated so if you would like to place order again, please place a new order and stock is subject to availability at the time of order. If you have made payment for your order and have not send us the payment detail within 36 hours thus resulting in your order being cancelled; we cannot reinstate it and please do the same - PLACE A NEW ORDER & STOCK IS SUBJECT TO AVAILABILITY AT THE TIME OF ORDER. Any extra payments made will be refunded if the goods not in stock anymore at the time you place a new order.


We deeply appreciate your cooperation in this matter, thank you very much!

 

Shipping F.A.Q Within Malaysia

  1. All orders will be shipped within 2 working days (Monday to Friday) after payment notification received.
  2. All shipments will be processed from Monday - Friday (we avoid shipping on weekends and eve of Public Holidays to avoid lost shipment).
  3. We will update your order status to "SHIPPED" once goods are sent out. Our website system will automatically sent your tracking number to you via email OR you can check the tracking number by logging in your account.
  4. All product prices published in our website EXCLUDE SHIPPING CHARGES.
  5. All shipments will be handled by  Pos Laju.
  6. From the date of payment received, your goods will reach you in 3-4 working days (within Peninsular Malaysia & Pos Laju for East Malaysia).
  7. Shipping cost commensurate on weight of goods. If you will like to know how much the shipping cost for your order, please add items to cart and select Checkout. During checkout procedure, there will be a list of shipping modes for you to select with the exact amount of shipping cost incurred.
  8. Please select the correct shipping mode according to your location in order to get the correct rate. If you don't agree with the shipping cost or accidently selected the wrong shipping modes during checkout, please email us at sales@liyanastore.com.my so that we can do the necessary amendment for you.
  9. As a general guidelines, below are the shipping costs. If your location is outskirt of daily delivery routes, it will takes longer to reach you.
Return Policy

Return & Refund Policy

  1. Any personal feeling or subjective reason is not eligible for exchange or refund, based on the fact that the product is not perfectly suit you or the end result does not meet your expectation.
  2. Colors difference from pictures displayed. We have done our best to display as accurately as possible the colors of the apparels shown on our website/facebook page. However, because the colors you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
  3. Customer doesn't like the color or style, and wishes to change to another color or style/pattern/design.
  4. Customer carelessness of handling or opening the parcel may damage the items to scissor or penknife cut and dirt due to dirty hand. Please be careful when opening your parcel.
  5. We will not process refunds for incorrect purchase or change of mind.
  6. All size & measurement charts serves as a guidelines only. We cannot guarantee 100% accuracy.
  7. All item pictures may not be 100% accurate of colours due to different display settings.
  8. We will exchange because of the large area of damage, large stain or send the wrong item(s). WE WILL REFUND FOR THE COST OF GOODS, EXCLUDE SHIPPING CHARGES OF RETURN/RESEND item(s).
  9. If your goods have quality problems with the above mentioned NO.8 , please contact us within 3 working days of goods received. We will not entertain any complaints/appeals to refund on the forth day of goods received as per stated in the courier delivered date.
Privacy Policy

Privacy & Policy

 

Collected Information
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site.

Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events. 

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time. 

Changes to our Privacy Policy

Liyana Store have the rights to amend changes/updates Privacy Policy contents without prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

Disclaimer
As required by the law, this blog owner declares that we are not an authorised dealer of any designers, brands or manufacturers that are offered on this website. All trademarks, brand names and logos mentioned are used for identification purposes only and are registered trademarks of their respective owners who reserve the rights of the ownership. All images shown on this blog, if not taken by us are copyright of their respective owners.

Security
Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.